From e20538be5261746681a33de0d3cdd0443f0bc3bb Mon Sep 17 00:00:00 2001 From: Marko Saric Date: Mon, 19 Oct 2026 10:54:44 +0200 Subject: [PATCH] more details --- docs/2fa.md | 2 ++ docs/annotations.md | 4 ++++ docs/billing.md | 2 +- docs/change-plan.md | 9 +++++++++ docs/csv-import.md | 2 ++ docs/excluding.md | 4 ++++ docs/google-analytics-import.md | 2 +- docs/wordpress-integration.md | 2 ++ 8 files changed, 25 insertions(+), 2 deletions(-) diff --git a/docs/2fa.md b/docs/2fa.md index 16034f35..4c52244d 100644 --- a/docs/2fa.md +++ b/docs/2fa.md @@ -32,6 +32,8 @@ To improve your account security, you can require all your team members to enabl * Confirm by clicking OK. All members, including you, will need to set up 2FA before they can access the team sites. * To remove the requirement later, click **Stop Forcing 2FA**. +Team members who don't have 2FA yet get an email asking them to set it up. The next time they open the team's sites, they're taken to the 2FA setup and can't skip it. They keep access to their account and to any other teams they belong to. + ## How to generate new recovery codes Have you lost your recovery codes? You can generate new codes at any time. You can use a recovery code to log in to your Plausible account if you lose access to your authenticator app or your trusted device. diff --git a/docs/annotations.md b/docs/annotations.md index 24dc3749..b6f0faf0 100644 --- a/docs/annotations.md +++ b/docs/annotations.md @@ -36,6 +36,10 @@ Hover over the date on the chart where an annotation exists. Right-click to open Edit or delete an annotation +## Limits + +Each site can have up to 500 annotations. Personal notes and site notes from all team members count towards the same limit. Each note can be up to 255 characters long. + ## Practical uses Annotations are most useful when your team is making changes that affect traffic. Some common things worth marking: diff --git a/docs/billing.md b/docs/billing.md index 77ed63ca..a988b527 100644 --- a/docs/billing.md +++ b/docs/billing.md @@ -67,7 +67,7 @@ import CtaBox from '@site/src/components/CtaBox'; ## Is the billing based per account or per website? -Billing is based on total usage across all the sites in a team. Each team has its own subscription and is billed separately. Check your usage numbers at any time in the **Subscription** section of your account settings. For details on how usage is calculated, see [Choose the right subscription](subscription-plans.md). +Billing is based on total usage across all the sites in a team. Each team has its own subscription and is billed separately. Check your usage numbers at any time in the **Subscription** section of your account settings. For details on how usage is calculated, see [Choose the right subscription](subscription-plans.md). Traffic you block with [Shields](excluding.md) (by IP address, country, page or hostname) isn't recorded and doesn't count towards your usage. ## Can I manage multiple clients with separate billing for each? diff --git a/docs/change-plan.md b/docs/change-plan.md index 89676a02..e3a27235 100644 --- a/docs/change-plan.md +++ b/docs/change-plan.md @@ -32,6 +32,15 @@ Click **Confirm plan change** to apply. Your subscription renews automatically and you can change or [cancel](cancel-subscription.md) at any time. +## Why a plan shows "Your usage exceeds this plan" + +You can't choose a plan that includes less than your account uses. Hover over the message to see which limit it is: sites, team members or monthly pageviews. + +- **Sites or team members:** remove the sites or team members above the plan's limit, then choose the plan. +- **Monthly pageviews:** we look at your last two complete billing cycles. The plan stays unavailable while both of them went over its pageview limit, with some leeway above it. As soon as one of the two cycles fits, you can choose it. On a trial, your pageviews over the last 30 days are used instead. + +If a one-off traffic spike or bot traffic is keeping you from the plan that fits your usual traffic, [contact us](https://plausible.io/contact). + :::tip Not sure which tier fits? Check your current usage in the **Subscription** section. You can also see [Choose the right subscription](subscription-plans.md) for guidance on how usage is calculated. diff --git a/docs/csv-import.md b/docs/csv-import.md index 34c7e336..9b45011a 100644 --- a/docs/csv-import.md +++ b/docs/csv-import.md @@ -61,6 +61,8 @@ In the **Imports & Exports** section, you can see the overview of all your exist Data is imported in aggregate for each date, from your first import visitor until your first Plausible Analytics visitor. This is to avoid double-counting visits. We also have measures in place to detect and avoid double-counting visitors if you import multiple properties into the same Plausible dashboard. +This means an import can't fill a gap that comes after your first Plausible data, such as months when the script wasn't installed between two periods of native stats. The import page then shows **Dates Conflict**, even for dates where your dashboard shows no visits. To fill such a gap, you can export your stats, [reset your site's stats](reset-site-data.md) and import everything again, the exported files and the data for the gap. Your native stats then become imported data, with the [differences](#how-does-imported-data-differ-from-native-data) described below. + ## How can I delete imported data? Data you have imported can be deleted by returning to your site's **Imports & Exports** settings page and clicking the **Delete Import** button in the **Existing Imports** section. This action won't affect the native data you have collected using our script directly. diff --git a/docs/excluding.md b/docs/excluding.md index 31ffaaf6..250d858b 100644 --- a/docs/excluding.md +++ b/docs/excluding.md @@ -13,6 +13,10 @@ By default, Plausible Analytics tracks every visitor to your website. You might Here's how to block your internal traffic from your Plausible Analytics stats dashboard. You can block recording visitors from specific IP addresses, hostnames, countries or pages. If you're on WordPress, our [official WordPress plugin](wordpress-integration.md#exclude-admins-and-other-roles) can exclude views from admins and other user roles without any manual configuration. +:::note +Visits blocked by IP address, country, page or hostname are dropped before they reach your stats. They aren't stored and don't count towards your plan's monthly pageview usage. +::: + ## Exclude visits by IP address * Go into the [site settings](website-settings.md) of the website you'd like to block your activity from diff --git a/docs/google-analytics-import.md b/docs/google-analytics-import.md index c0a46532..416da96d 100644 --- a/docs/google-analytics-import.md +++ b/docs/google-analytics-import.md @@ -218,7 +218,7 @@ Check the date range of your import in your Plausible site settings. If your GA4 **Imported data and native data show a gap or overlap** -The import tool sets the end date of the import to one day before your first Plausible native data point. If you see a gap, check that Plausible was correctly installed and recording data before you ran the import. If you see overlap, delete the import and re-run it after confirming your Plausible installation date. +The import tool sets the end date of the import to one day before your first Plausible native data point, so it can't fill a gap that comes after that date (months when the script wasn't installed between two periods of native stats, for example; see [CSV imports](csv-import.md#how-much-data-is-imported) for a way around it). If you see a gap, check that Plausible was correctly installed and recording data before you ran the import. If you see overlap, delete the import and re-run it after confirming your Plausible installation date. ## What's next? diff --git a/docs/wordpress-integration.md b/docs/wordpress-integration.md index 771a5bf5..7bb61491 100644 --- a/docs/wordpress-integration.md +++ b/docs/wordpress-integration.md @@ -61,6 +61,8 @@ Your site is now being tracked. You can confirm tracking from your [site setting Plugin tokens are site-specific and always start with `plausible-plugin-`. Make sure the token was created for the exact site you are connecting, and generate a new one if in doubt. ::: +Your plugin tokens for a site are listed under **Site Settings** > **Integrations** > **Plugin tokens**, with when each was last used. To revoke one, click the delete icon next to it. Creating a new token doesn't revoke the older ones, so revoke any you no longer use. + ## WordPress multisite networks You can track a WordPress multisite network in one Plausible dashboard. Install the plugin once through **Network Admin → Plugins**, then either **Network Activate** it or activate it individually on the sites you want to track.