I'm Grace Adekemi Adebowale (Kemi)
Business Systems Analyst | Process Improvement | ITSM | BPMN | SQL | Power BI
I turn messy, manual processes into documented, measurable systems β mapping workflows, writing requirements, and building the dashboards that show whether a change actually worked.
Process & Documentation: BPMN, BRDs, User Stories, SharePoint, OpenText, Confluence, Notion Systems & Support: ServiceNow (ITSM), Agile/SDLC Data & Analysis: SQL (PostgreSQL), Power BI, Google Workspace (Sheets, Docs, Slides β advanced) Diagramming & Collaboration: Lucidchart, Miro
- Unilever Canteen Ordering System β Business analysis capstone: stakeholder analysis, user stories, and process modeling for a web-based ordering system.
- Synergy Enterprises HR Process Optimization β Case study on centralizing fragmented HR operations for a global FMCG company.
- Barrel & Brew Process Optimization β BRD and workflow automation plan for brewery operations and inventory management.
- Chinook Media SQL Business Analysis β PostgreSQL analysis of customer spending, employee performance, and catalog trends.
- City Hospital Financial Dashboard β Power BI dashboard built to improve financial visibility and decision-making.
- NanoCove Sales & Customer Analytics Dashboard β Power BI dashboard analyzing product performance, customer behavior, and revenue trends.
Based in the UK, originally from Ibadan, Nigeria, with earlier experience in South Africa. I've worked across technical support, ITSM, and business analysis roles, and I'm currently focused on business systems and operations analyst opportunities.