Technical Support Engineer · QA-Minded Problem Solver · Independent Developer
Building practical Windows tools with a focus on reliability, usability, and real-world troubleshooting.
I work at the intersection of technical support, quality engineering, and operations—diagnosing complex problems, improving reliability, and turning real-world pain points into useful software.
- Experienced with production troubleshooting across applications, APIs, databases, and cloud infrastructure
- Focused on clear reproduction steps, thoughtful validation, root-cause analysis, and durable fixes
- Building Cosmic Relay and Cosmic Pulse under the Lordkoii name
- Expanding browser automation and end-to-end testing with Playwright
Cosmic Utilities is a family of independently developed Windows tools built for Star Citizen players, with a focus on immersion, performance, and reliability.
| Project | Description |
|---|---|
| Cosmic Pulse | Star Citizen performance intelligence for Windows—telemetry, bottleneck analysis, optimization validation, and reliability diagnostics. |
| Cosmic Relay | A lightweight, customizable in-game media overlay for Star Citizen that keeps currently playing media visible without leaving the cockpit. |
Both projects are free community tools. Support helps cover code signing, testing, release infrastructure, and continued development.
Cloud & Infrastructure: AWS, GCP, Kubernetes, Docker, Terraform
Data: PostgreSQL, MySQL, Snowflake, OpenSearch, SQL
Quality & APIs: Playwright, Postman, REST APIs, test planning, reproduction, and validation
Reliability & Operations: Incident response, root-cause analysis, production support, monitoring, release validation, and operational readiness
- Developing and refining the Cosmic utility family
- Building practical Playwright automation experience
- Creating reliable, approachable tools for real users
- Open to Technical Support Engineering and QA Engineering opportunities
The best place to reach me professionally is LinkedIn.