Report problems

To help with an issue we usually need logs from the device.

From the web UI (preferred)

On the settings page, tick "Send a copy to support" and click Send logs. This is the fastest path — it bundles the journal, snap state, service status and disk info and sends it to support@syncloud.it.

From SSH (when the web UI is not accessible)

If you cannot reach the web UI, SSH into the device as root (use the device password set during activation, or syncloud if not yet activated) and paste the output of these commands into a forum post or email to support@syncloud.it:

snap list
snap services
snap changes
systemctl --failed --no-pager
df -h
journalctl -u snap.platform.backend -n 200 --no-pager
journalctl -u snap.platform.nginx-public -n 100 --no-pager

SSH

To run the commands above you need SSH, which lets you run commands on the device and copy the output back.

On Windows use PuTTY. On macOS and Linux, the built-in ssh command works.

Connect to your device by its IP address. Use root as the username and your device password.

Finding the device IP

From the router's DHCP lease list, or from the device itself with an attached screen (HDMI):

hostname -I